PassCompagnia is the first information system to offer a true ERP approach exclusively dedicated to the insurance industry. It is a management and agency, multi-company and multi-channel system for the full and integrated management of non-life, life and claims portfolios.
RGIOutsourcing supplies PassCompagnia as SaaS: the client can use the ERP's functions without having to install any software or acquire the structures and infrastructures required to manage back-office IT processes.

Peculiar characteristics of the service are:

• single interface, both for system support and application support
• dedicated connectivity guaranteed by national carriers (Autonomous System)
• preparation of interfaces for transmission of flows and batch activities (FPT, Primeur, Spazio, IBM MQ, VPN) to ANIA and ISVAP
• online services such as searching in the ANIA database
• batch procedures for account statements, registers, cash sheets and reports
• incremental security levels guaranteed which prevent attacks that threaten the use of the service (denial of service)
• packet inspection and access control list systems
• firewall systems capable of segmenting security zones
• separation between management of web services and RDBMS services.

Application hosting is managed from a business continuity and geographical disaster recovery approach; it includes the infrastructure component made up of the servers, operating systems, network equipment, networking (internal, external, internet) and services that ensure the operation and maintenance thereof. It also includes backup systems, failover management, networking and application monitoring services, specialised system management with traceability and security guarantee.

IT Operations Environment management and alignment for application delivery (test, pre-production, production), scheduling, control of batch procedures with monitoring integrated into the infrastructure component, flow management and sending.

Technical helpdesk Non-procedural helpdesk, using ticket management tools for communication and tracking of requests and progress statuses, both for the management component of systems/EDP and for the RGI software factory.

SLA Management & KPI With priority assignment and monitoring of response times. Production of reports and measuring of service levels.