Thanks to integration interfaces and to the modularity of the software, the client may decide whether to opt for full outsourcing of infrastructures and IT processes or to entrust only some of those processes to RGI Outsourcing. In this case, the client can, for example, maintain centralised management of its core business processes and opt to outsource certain services such as front-end services for certain channels, back-office management components, application hosting or the sales system.

Facility management
Facility management represents the technological infrastructure and services closely related to that. Through facility management, RGI Outsourcing offers the Data Centre infrastructure, connectivity and network services as well as backup, monitoring and security services.

Application outsourcing
Application services enable all processes to be managed autonomously. RGI Outsourcing offers a tool for loading products/rates, a tool for document management using Content Management System, a Datawarehouse tool, CRM, knowledge management, e-learning and a tool for EDP management (scheduling and application management).

Process outsourcing
RGI Outsourcing employs professionals who are capable of managing insurance and other processes, offers expert analysts in the areas of insurance, application development, datawarehousing, communication, training and organisation, as well as experts in the management of computer services, helpdesk and call center services for the benefit of clients, insurance personnel and agents.

Portfolio services
RGI Outsourcing offers application functionalities both for companies in the Non-Life Division and those in the Life Division, for example the single management and agency portfolio, the single database, the sales network, the rating engine and the product catalogue, commission management, flexibility, discount amount and batch services (such as receipting and legal obligations, etc.). It also delivers loading services and manages products and rates, client call center, client helpdesk and sales network and manages reports and legal obligations.